**We are aware that there is a problem with the PrEP appointments online booking facility. Please know that we are working to resolve this, and we apologise for any inconvenience. If urgent, please call the booking line 0117 342 6900***
Test results can take up to 21 days. Please allow up to 21 days prior to enquiring about test results.
To book a PrEP appointment, click here.
If you are concerned about HIV, please see the risk assessment page here or call the advice line on 0117 342 6944.
To book a postal testing kit, click here
Our postal testing kits are now available via SH24. There are a set number of kits available per day. Please check back again the following day if you are informed there are no more available.
If you have an urgent clinical problem, please call the clinic on 0117 342 6900.
If you have had syphilis treated in the past, the blood test on the postal kit will not be able to give us enough information and you should call the appointment line 0117 342 6900 and ask for a ‘blood test only’ appointment.
Information on what Unity services are currently available can be found here.
Any information that you share will remain confidential within Unity (see our statement on confidentiality here).
- How to order a postal kit using SH24
- Please access the link here. This will take you through to SH24.
- You will be asked some questions regarding symptoms, any recent sex you have had, your sexual orientation and ethnicity.
- A testing kit, with the option of bloods will then be offered, dependent on the questions answered.
- We aim to send out test kits within 5 working days of receiving your order.
- How and when do I get my results?
Results are sent by text message to the mobile phone number you have registered with.
For Chlamydia and Gonorrhoea tests (swabs and/or urine)
- We aim to get results to you (positive or negative) within 7 working days, however there are sometimes unavoidable delays beyond our control.
- We would expect all patients to have results within 4 weeks. If you have not given us permission to text, and have not received your results within 4 weeks’ you can assume your results are negative.
For blood tests for HIV and/or Syphilis
- If all results are negative and no further action needed then you will get a text in 2 – 3 weeks after your test.
- If a result is positive or needs further action then we will contact you within 2 – 3 weeks after your test (this may be earlier for a HIV result that needs action).
As a confidential clinic we are unable to provide results if you phone us.
- I haven't received my test kit
If you haven’t received your kit within 2 weeks of ordering, please return to your online patient account and check the “Status” of your order under the “Event History”.
Please check that your address is correct and then order another kit.
If you have, and you still have not received your order you can either order another kit or call 0117 342 9299.
- Difficulty with the blood test
A lot of people have difficulty getting enough blood for the test.
If you have any difficulties with the blood test, please check out our video below.
Blood results: Sometimes you may receive an ‘insufficient’ or ‘haemolysed’ result with the blood test. This means that there either was not enough blood in the tube, or the blood sample degraded in transit. Unfortunately this is a possibility with home testing. If you receive this result more than twice, you may contact Unity to arrange an in-person blood test. Please be aware there can be very limited face-to-face blood tests available.
- Confidentiality
The service is confidential but there are several questions we need to ask about you to make sure that you are the only person who can access your record and order a kit.
There are also questions we need to ask about symptoms and what sex you have had and about your safety. This is to make sure you are testing for the right infections at the right time.
Your online account is subject to two-factor verification, requiring a valid email address and mobile number.
Please do not tell anyone your password.
For the full Unity Sexual Health Confidentiality statement please click here
- Safeguarding
We will ask you some personal questions when you come to request your postal testing kit. This is to make sure you are safe. Depending on your answers, we may follow up with a telephone call or text message before we send out your testing kit.
- What do I do with the lancets when I have finished?
The needle used will retract back into the case, so you can safely put this into a standard rubbish bin.